Photograph showing my mother's bag trolley
Recently, for a month already, my hands are pain at the elbow. Both hands cannot lift heavy weights. Simple light weight will experience pain also -- sweeping the floor, taking a cup to drink water will also be painful. I went to see doctor twice already. The first doctor said if after two weeks still pain, go back to see doctor. Went back second time to see doctor and this time I was told that there was no cure. It is part of aging he said. The doctor told me to do exercise. Then he showed me what sort of exercise to do.
So I went to my mother's house on 4 April 2021, Sunday. As usual, she gave me lots of things. I had to call taxi to go home. I tried Gojek before as it was cheaper. On that day, again I checked both Gojek and Grab to see which was cheaper. Going to Woodlands from Bukit Batok would cost about $16 from Gojek and a three dollars more, that is about $19 if going back taking Grab. So I definitely chose the cheaper one, Gojek.
Actually I did not want to take the trolley bag, because I still need to carry the whole bag when boarding the cab, but my mother insisted. So I pulled the trolley bag, went to the lift and waited at the shelter linkway for the cab to be here. When I reached downstairs, the car was there already. I asked the driver if I should put the bag in front or behind. He instructed me to put behind. I pulled the bag to the back. I had difficulty lifting the bag. So I knocked the bag against the car, but not heavy knock, but sort of gliding sound can be heard. The car owner came down and he said angrily, "Be careful of my car, spoil you have to pay!" He saw me struggling to put the trolley into the car. Eventually he helped after saying those words and so angry, he 'flung' and threw the bag into the car boot.
How would you feel if you were me. I never said anything. In the car, he again said, "If my car spoil, you have to pay!" He spoke in Chinese. Then he even said, "I only own a few dollars!" I told my mother later. She said, "What about your things? He threw the bag and what if the food and things were spoiled too?"
So I definitely did not have a good ride this time. Second time on Gojek. The first time I took Gojek was a woman driver. She was a very careful driver, and I had a pleasant ride. This time, I did not have a pleasant ride. I was not feeling good of course. Then I began to think of how people would treat you if you are being quiet always. How my husband left me and how people treated me. It was not a good experience. I don't know how to describe my feelings.
So throughout the journey I was quiet and bottled up all my feelings. I thought of last time in the newspaper how Quan YiFong had similar experience. The taxi driver never helped to take her luggage and she had a fuss over it as well. So I was thinking, whose job is it when customer have trolleys and luggage to take along. Do customers have to put them in the car boot or is it the driver's job to help out? I think it is better for the authority to train and advise on the driver and public so that it will be clear to everybody. Since we are paying for the service, the car ride, the drivers should help us and not sit in the car waiting for customer to do all the work. And there should be clear knowledge on what if the taxi driver spoil our things as well, and not only if we spoil their car!
Should I take Gojek in future again? For a three dollar difference, is it worth it to take Gojek? I had taken countless trips on Grab and all went well. Most of the drivers were so friendly and polite. They would greet you and so far I had pleasant journeys.
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